Terms & Conditions
1.0 Company information
The company is called GoWaters Swim School AB and has organisation number 559420-6293. We hold the F-tax bill and have our registered office in Gothenburg. We are most easily reached via the email address: enquiries@gowatersswimschool.com
2.0 Reservation
You can book courses here by clicking on the below button. When you have done this it will connect you to our booking system administered by a company called Sport Admin. Using this system you will receive confirmation that you have a place on our course. Alternatively, specific to adult classes, if you can book via Epassi. You do this via the Epassi app. You will then need to email us your details: Full name, personnummer, home address, email and telephone number so that we can add you to the class via sportadmin. You are responsible for ensuring that you have provided the correct details on this form. An administration fee of 59 sek is included in the course cost. Pool entrance is not included in the training fee and maybe added as a miscellaneous fee depending on which course you have booked.
Booking via this reservation form is a binding agreement that you have purchased a service from us.
- GoWaters Swim School AB reserves the right to change the time and instructor if necessary.
- GoWaters Swim School AB reserves the right to cancel a lesson at short notice due to a third party, however we will always look to cover the lesson via a substitute.
- GoWaters Swim School AB is not responsible for clothing and personal belongings.
- In the event of a stoppage in the pool, the operation may be moved to another bathing facility.
3.0 Payment
Payment is completed via Qvickly, a billing company linked to SportAdmin. Using Qvickly allows you to break the total payment into subsidiary instalments, however a charge of 50 sek will be added for using this service. The student will not have their place reserved until they have made a payment for this place.
For adults who have Epassi, they can also pay for our adult classes using the Epassi app. The limit is set at 2300 sek. If the cost of the course is more than this value then the client pays the remaining cost via sportadmin.
4.0 Withdrawal and cancellation of an entire booking for group and private lessons
As a consumer, as a general rule in the contract law, you have fourteen (14) days’ right of withdrawal under the Distance and Home Sales Act (2005: 59). Therefore once you have received a confirmation email from GoWaters Swim School you have 14 days right of withdrawal. If the consumer has already paid for the service within this timeframe they will receive a full refund.
After 14 days any cancellation will not be refunded. The only exception will be for medical reasons in which a doctor’s certificate needs to be presented. If this happens when the course has started the consumer will be refunded for the lessons that remain after the date of the medical certificate.
5.0 Group lessons
5.1 Specific to children courses
Children learn at different rates and sometimes a swimming pool can be quite daunting to a child and we never force a child to enter a swimming pool. If they do not wish to come into the swimming pool during a lesson, they can sit on the side of the pool and watch. Alternatively, If a parent/guardian wishes to be in the pool to facilitate and help the child feel safe this is also fine.
Courses are non refundable. If your child does not wish to go into the pool we will work really hard to help the child overcome the fear of the water and appreciate guardian support with this.
5.2 Missing a single group lesson
At GoWaters, when we have to cancel a lesson we will always give as much notice as possible and will always look to offer an alternative session or as a last resort refund you for that lesson.
Likewise, we understand that there are reasons your child or yourself may miss a group lesson. Unfortunately any lessons that are missed are non-refundable.
5.3 Illness
If you or your child misses one or more lessons due to illness the course fee is not refunded. Attendance of the course is taken by the teacher. It isn’t mandatory for you to report illness, however, we are grateful if you notify us of any absence. You can do this via our contact details or via sportadmin medlemsapp This is especially true if the absence refers to the first teaching opportunity or if the child ends prematurely.
6.0 Private lessons
6.1 Withdrawal and cancellation of a single private lesson
At GoWaters, when we have to cancel a lesson we will always give as much notice as possible and will always look to offer an alternative session or as a last resort refund you for that lesson.
Likewise, we understand that things may come up and at times you may need to cancel or reschedule your lesson. If you need to cancel a lesson we kindly ask that you let us know as soon as possible. In the event that a lesson must be cancelled or rescheduled, please adhere to our cancellation policy. This cancellation policy will be strictly enforced.
We are bound to the cancellation policy of each facility that we use. As a business we have to give 1 weeks notice to cancel the lane hire. Any cancellation within this time period results in GoWaters being fully charged for the lane hire.
Therefore should you need to cancel or reschedule a lesson, this is our policy:
Client cancellation:
- More than 1 weeks notice – Lesson may be rescheduled at a different time.
- One week to 48 hours notice – If we are able to find an alternative swimmer to take your lesson we shall reschedule you for a different time. However, If we cannot find an alternative swimmer unfortunately your lesson will not be rescheduled or refunded.
- Under 48 hours notice – Lesson may not be rescheduled. However the lesson can be transferred to a family member or friend.
6.2 How do I cancel a lesson?
You can cancel a lesson over the phone or by email to:
Michelle Marquis:
Tel: 073 904 07 37
Email: michelle.marquis@gowatersswimschool.com
Chris Waters
Tel: 070 943 54 41
Email: chris.waters@gowatersswimschool.com
6.3 What happens if I am running late?
The start time of the lesson is the time that you need to be by the poolside, wearing your swim costume and ready to get in the water.
It’s very important that you check the start time of your lesson carefully. We appreciate that things can happen that can cause you to be late such as public transport. In any event that you are late we will accommodate you for the remaining time of your scheduled lesson.
6.4 Missed lesson / No show
It sometimes happens that a swimmer doesn’t show up for a lesson. In almost all cases this is process-related. The swimmer didn’t diarise the lessons, or did so for the wrong day/time, or misread the start time or simply completely forgot about the lessons. In a few cases something cropped up last minute at work or home or transport failed. We understand that these things happen.
Where we miss you we will always drop you a note to check in with you and make sure everything’s ok.
Unfortunately, we won’t be able to reinstate the lesson as the instructor will have been in the right place at the right time waiting for you
6.5 Illness
If you miss a lesson due to illness the course fee is not refunded. Attendance of the course is taken by the teacher. It isn’t mandatory for you to report illness, however, we are grateful if you notify us of any absence.
6.6 Menstruation
Unfortunately your lesson cannot be rescheduled or refunded due to menstruation. Women can use a Menstrual Cup or Tampon, both are very effective and safe to use whilst swimming.
7.0 Course prices
Information on the prices that apply can be found on our website in connection with the description of each course.
8.0 Course times
GoWaters Swim School AB reserves the right to change the starting time for each course and which instructor teaches the course.
9.0 Personal Data
The purpose of collecting information through the course registration is to be able to administer the courses and invoice customers. As well as being able to contact our customers if needed. By booking a course with us you agree that information about you and your child’s name, e-mail, telephone number, social security number and postal address will be registered and processed at GoWaters Swim School. You also agree that the information may be forwarded to third parties. GoWaters Swim School will never sell or share your data with any third party except if required to do so by law. We ensure that we coincide with the GDPR regulations. This does not include trusted third parties who help us operate our website, with the requirement that these parties agree to keep the information confidential. We are responsible for the correct handling of personal data.
You have the right to access the personal data that is registered with us, the processing should be done as quickly as possible, but we reserve up to one month’s processing time. We undertake to correct any incorrect information at your request. The customer also has the right to withdraw his consent to the processing of personal data. If you wish to see information in the register or make a correction request, notice must be sent via email chris.waters@gowatersswimschool.com.
Encrypted and secure technology is used in the transfer of information that takes place between GoWaters Swim School and a trusted provider of booking services. Servers used for storage are located in a secure environment with a high level of security. The data we receive at the course registration is only handled by trusted staff at GoWaters Swim School. At the end of the course we may ask to take photos so that we can display them on our website and social media platforms. However we will always ask for consent from yourself before doing so. This will usually be at the start of a course. By using our website and contact form you agree to our privacy policy. In the event of rejection of the handling of personal data, the Data Inspectorate is the authority that applies.
10.0 Satisfaction Rules
In order for students and teachers to concentrate on the teaching, we are grateful if both parents and the pupil / students enter the pool room at the earliest 5 minutes before the lesson begins and maintain a low sound level during the lessons. It makes it easier for us to maintain a good quality of swimming lessons. We have equipment marked ‘GoWaters’ that can be used within the lessons and the teacher will collect these at the beginning of the lesson. There may be other people’s swimming accessories but these may only be used by the owners of these, please respect this.
Specific to children’s class, we kindly ask that parents stay in the background and only watch when the swimming lessons are in progress. Questions or comments can be asked to the instructor after the lesson or by contacting GoWaters Swim School representatives, Chris Waters or Michelle Marquis-Brorson.
Remember to bring a bathing suit, towel and water bottle. If the student / students have long hair, it is also good to have a tassel or bathing cap. Swimming goggles are only recommended, however not necessary.
For everyone’s enjoyment, all students should shower with soap and hair wash before swimming. Students who have not showered may not participate in swimming lessons
11.0 Contact Us
We are happy to answer any questions. Please use the contact details below.
General enquiries:
For new enquiries that are not answered in our frequently asked questions (FAQ) section, please contact us on:
Telephone:
070 943 54 41 – Chris
Email: enquiries@gowatersswimschool.com
Existing customers:
If you are an existing customer with a query please contact us on:.
Telephone:
070 943 54 41 – Chris
073 904 07 37 – Michelle
Email: chris.waters@gowatersswimschool.com
Email: michelle.marquis@gowatersswimschool.com
